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Meet the staff: Guy Heilenman, our President…
March 9, 2009 by TimHughes · 4 Comments
After many years of teaching in the Lancaster, Penna. area, Guy was in search of a new professional challenge. Timing was great for both Guy and “Hughes Rare Newspapers” as he found his way to Williamsport and his challenge was found.
Guy is the President of our 33 year-old rare newspaper company and has brought with him an enthusiastic attitude and many fresh and exciting ideas to carry our business into the 21st century.
Any who have spoken with him cannot help but impressed with his polite, caring personality. Cultivating customer loyalty and maintaining the integrity of the business are foremost among his duties, while developing additional channels for selling and marketing newspapers challenge his creative side. Guy is a great fit for our unique business and the many progressive changes initiated in recent years are due to his efforts.
It was six years ago that Guy moved his family to Williamsport. Along with his wife Laura, they have six children—Eve, Joshua, Rebekah, Sarah, Hannah & Rachel–aged 7 thru 18, so to call him a family man is an understatement. Despite the workload and extra hours the business requires it is rare that Guy does not have his family off on a weekend adventure in this scenic part of Pennsylvania. During the summer months camping is a favorite activity, but we who stay home cringe when he schedules an outings because we know it will be rainy, windy, or cold—or likely all three.
Several of his older children are part-time employees of our newspaper business, handling much of the background and photography work which is so important to our success. They are always a pleasure to have among us.
While not attending to business and family priorities Guy is very much involved in his church community. His faith is a central focus of not only his life but that of his entire extended family. It is with this foundation that his personality of caring and concern permeates all that he does and, most certainly, is evident to our customers who have dealt with him.
Guy and his family are a pleasure to have with us. Be sure to say “hello” to Guy the next time you give us a call. Both you and he will be glad you did.
Meet the staff: Doreen Mileto… Office Manager Extraordinaire…
December 17, 2008 by GuyHeilenman · 4 Comments
Doreen – Office Manager
Doreen is typically the first and front-line person to make personal contact with you, whether it is by phone or by email. Her life at Rare Newspapers is never boring as it is comprised of all types of duties… a true “Girl-Friday” (woman-Friday???). First and foremost, she is the office manager. She also takes and processes customer orders. She answers messages that are received through both the regular email and the eBay message board. Another aspect her job is the writing of item descriptions and photographing issues for the website, as time prevails.
Playing “sleuth” is another role that she undertakes.
“One of my greatest pleasures is in finding hidden family treasures for our clients which have been buried within our archives for decades… just waiting to be found. When time permits, I put on my detective’s hat and head to the stacks. It’s also a disappointment when the need content cannot be located. I hate to disappoint.” Doreen
The most difficult task asked of her is when someone wants her to “select something for them”, i.e, a recommendation. The rare newspaper hobby is so varied, and is grounded so deeply within a person’s personal interests, making such selections is almost impossible.
As for the more personal side of Doreen… She is a wife, a mother of two, a grandmother of three, and a person who simply enjoys life to the fullest. She belongs to a small group of women who love to sing at various church events, and takes great pleasure in reaching out to the local community.
Doreen at work…
One of the greatest drawbacks of having Doreen on staff is her incredible ability to bake some of the most scrumptious cakes, pies, etc., and has a propensity for “celebrating” every possible staff birthday, holiday, anniversary, and more. We’ve all had to double our exercising efforts to burn off the calories, and if you’ve kept an eye on our annual staff photos, you can see some of us have had only minor success.
Doreen is a treat to have as part of the Rare Newspapers’ Team! She is truly my right arm… and perhaps a little of my left.